TASK 1 : SUMMARY OF BUSINESS ARTICLE

TASK 1 : SUMMARY OF BUSINESS ARTICLE

LISTENING AS A COMMUNICATION

Listening is one of the most important processes in the speaking business. Everyone is listening by using the ear as connector information uttered by a person to another. Listening is an active activity that involves receiving, deciphering, and perceiving a message with intent to respond. Skill is a ability to do something well. Communication is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, written, or behavior. It is the meaningful exchange of information between two or more living creatures. Listening as communication is a process of active activity to listen message through speech, visual, signal, written, or behavior.

Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated. Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received. Effective listening is a way of showing concern for subordinates, and that fosters cohesive bonds, commitment, and trust.  Effective listening tends to reduce the frequency of interpersonal conflict and increases the likelihood that when conflicts emerge they will be resolved with a best solution. Effective listening is active participation in a conversation. The listener must actually hear and not assume what is said. Active listeners sit or stand alertly, maintain eye contact with the speaker, concentrate on the speaker’s words, make verbal responses, and summarize parts of what has been said when clarity is needed. We cannot learn anything from others if we try to do all the talking. Let speakers finish out their own sentences. Don’t interrupt them to interject your own thoughts. Pay attention to the tone of the words and the nonverbal cues of the speaker. 

Ø Active Listening Requires are :

1.     Definite Intent to Listen.

2.     Focus on the Speaker.

3.     Verbal and Non-Verbal Encouragers.

4.     Feedback Loop to Insure Accuracy.

Ø Active Listening is consists of 3 Steps that is :

1.     Listen

2.     Question

3.     Reflect-Paraphrase

·        Reflect What Is Said (In your words)

·        Reflect Feelings

·        Reframe

1.     Capture the essence of the communication

2.      Remove negative framing                                                         1

Good relations among members of a business are critical for success. Good communication skills are an important element for the development of good relationships. improving communication skills is important for success. But this doesn’t just happen. Both the receiver and the sender must work at developing verbal and listening skills. Don’t  allow ridicule, punishment or lecturing in business discussions. Encourage listening, understanding, finding alternatives, commitment to action and support for one another. Listen not only to what the other person is saying, but also to what he/she is feeling. Being respectful of all team members is important at all times. Listening skills are very useful for everyone who works in the business world. The following are the benefits of listening skills, namely:

·        To better customer satisfaction

·        To greater productivity with fewer mistakes

·        To increased sharing of information that in turn can lead to more creative and innovative work.

Ø Bad listening habits that is :

1.     Criticizing the subject or the speaker

2.     Getting over-stimulated

3.     Listening only for facts

4.     Tolerating or creating distraction

5.     Letting emotional words block message

6.     Wasting time difference between speed of speech and speed of thought

Ø 10 tips to help you develop effective listening skills that is :

1.     Face the speaker and maintain eye contact.

2.     Be attentive, but relaxed.

3.     Keep an open mind.

4.     Listen to the words and try to picture what the speaker is saying.

5.     Don’t interrupt and don’t impose your “solutions.”

6.     Wait for the speaker to pause to ask clarifying questions.

7.     Ask questions only to ensure understanding.

8.     Try to feel what the speaker is feeling.

9.     Give the speaker regular feedback.

10.            Pay attention to what isn’t said or to nonverbal cues.

Ø The benefits of listening effectively that is :

1.     You will get more information from the people you manage.

2.     You will increase other People trust in you

3.     You will reduce conflict.

4.     You will better understand how to motivate others

5.     You will inspire a higher level of commitment in the people you manage.